Great Western Hotel

Reviews about Great Western Hotel

• 5 / 5

  By Martin Mulholland-Borlase
  Went for food for my mums birthday. The food was good but didn't have much choice. Fast service and friendly staff
  May 01, 2017
• 4 / 5

  By Laura Harris
  Food was good. It did take a long time to come out. They must of been busy that day as 2 things on the menu we wanted weren't available. Staff were friendly and views are lovely.
  December 15, 2016
• 5 / 5

  By Josh Davies
  Reception staff were incredibly helpful and really went out of their way to help us move to a bigger room. The room is clean and tidy and the cleaners do a very good job and keep your refreshments such as tea,coffee ect well topped up. We liked it that much we have returned from last March. Would highly recommend to others
  October 20, 2016
• 1 / 5

  By Lee Smith
  The not so Great Western hotel. Extremely rude staff. We came back to our car to find a note saying we should be parked in the overflow car park even though we parked in our assigned bay. We even had our name written on the sign. When questioned with Elizabeth Walsh on reception she said she'd been calling our room all day but when I asked if she'd actually checked if we were in it she became aggressive. She even asked us if we wanted to tell Mr Singh that he should park in the overflow due to us being in his space (someone in customer facing services should be more professional and adult about their own mistake) we said we couldn't move the car as we'd had too much to drink with dinner and that it was not our problem. The room was ok, although the pillows are hard and lumpy and the shower sliding door had come of its runners. The view is nice but our room was next to another hotel which meant they could see directly in. Paying extra to upgrade to a coastal view to have people looking in to your room is not ideal. Overall a pretty poor hotel for the price. Stay elsewhere!
  October 12, 2016